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Responding to Bad Reviews: The Dos and Don’ts
In the wild world of online reviews, we get it—a single not-so-good comment can really put a damper on even the best of us. But don’t worry, because we’ve got your back! Join us as we explore the ins and outs of responding to bad reviews and ways of turning them into opportunities for growth.
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Review Management Best Practices
Why your business needs to stop removing reviews 1) People can tell your business is filtering the reviews. 68% of consumers trust reviews more when they see both good and bad scores (Econsultancy, 2012). Customers are more review savvy and can spot when things look too good to be true. 95% of consumers suspect censorship
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